Refund & Exchange Policy
We focus on your Refund & exchange policy
At Chef Semsem, we aim to provide high-quality content and products that meet your expectations. Please read our refund and exchange policy carefully before making a purchase
With Chef Semsem, cooking is not a recipe — it’s a Story a Passion an Art a Joy
01. Digital Products (E-books & Online Content)
All digital products, including e-books and downloadable content, are non-refundable and non-exchangeable once the purchase is completed.
This is due to the nature of digital products, which cannot be returned after access has been granted.
02. Physical Products (Printed Books & Merchandise)
- Refunds or exchanges are accepted within 7 days from the delivery date.
The product must be:
Unused
In its original condition
In the original packaging
03. Damaged or Incorrect Orders
If you receive a damaged product or an incorrect item, please contact us within 48 hours of delivery.
Kindly provide:01. Order number
02. Clear photos of the issue
We will arrange a replacement or refund at no additional cost.
04. Refund Process
- Once your return is approved, the refund will be processed to the original payment method.
- Refund processing time may take 7–14 business days, depending on your bank or payment provider.
05. Shipping Fees
Shipping fees are non-refundable, except in cases of damaged or incorrect orders caused by us.
06. Policy Updates
Chef Semsem reserves the right to update or modify this policy at any time. Changes will be effective immediately upon posting on this page.
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